I just don't understand why I was told changing my tires, which were on rims already took over three hours to change. I was told hour and half tops....then called at that time and told an additional hour and half. Then when I arrived it still wasn't finished. Getting a ride to and from town is an inconvenient favor to ask of a friend and then they had to wait twice as long. Customers time is valuable.
I apologize Miss Elizabeth. The vehicle before yours took way more time than expected and we must have got our customer order wrong. Your time is important and I will talk to my people about better communication about which vehicles are on a time crunch and which are here for the day. Again I apologize.
- University Chevron