I want to start by saying that my car was not repaired. Trent is an amazing customer service expert. I was seeking help on an aging Mazda sedan with a bum cv axle. I am a fairly confident shade tree mechanic, but when the axle wouldn't come out after all the help that was available online, I started making calls. Trent was the first person to quote me a reasonable diagnostic fee since I had already begun the repair procedure, most mechanics ended the conversation there, Trent was able to get me the help I needed and the flexibility of his team at University Chevron was a huge relief. The call came a day later than expected but the explanation I got from Trent's team made it more than clear what was going on. These folks tried everything, even some fairly creative ideas that I hadn't considered. This axle was stubborn, and indicated a more serious internal transmission failure. Rather than continue the repair, which would have exceeded the value of a Mazda with close to 200k miles on it, Trent had me come in so we could go over everything in detail. I have the utmost faith that the team at University Chevron exhausted every possible solution before making the call, and it ultimately saved me hundreds on trying other garages just to get the same conclusion. Not every 5 star story is a successful oil change, sometimes true expertise is needed, that can only come with years in the business, to inform the customer that this is, unfortunately the end of the line. Hard words to hear in the first week of October, with the Alaskan frost looming on the horizon, but Trent offered me some options and a way forward to get through the winter, and was able to adjust the final out-of-pocket expense (to reflect the still-broken car) that made it easier to get back out shopping. Thanks Trent, your name and team came highly regarded around town, and now I see why. I will definitely be bringing any other issues that exceed my ability.