Auto Repair In Fairbanks

Working Hours :
Mon - Fri: 7:30 AM - 6:00 PM
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2.5

I was disappointed with the service I received during my last visit. I spoke with Eddie about the issues with my hub assembly when dropping off the pick-up, and at the end of our conversation I left with the impression that I would be paying sixty dollars or so for the service. However, when I returned I discovered that the total bill was two hundred and sixty bucks, and that just the parts by themselves had cost sixty dollars. I don't know if I misheard him or if he used vague wording (and the truth of the matter is that I would've paid what I had to in order to get the work done, because it needed to be done), but I wasn't happy to be surprised with the grand total in the final stages of the transaction. Additionally, I was charged a fifty dollar inspection fee, apparently as a result of my request to ascertain whether the issue with the hub assembly had damaged the bearing, brakes, etc.... but that fee was never mentioned to me, it was simply tacked on to the bill. Another surprise. To sum it up, I feel as though I was tricked into paying for services I hadn't been aware I would be paying for.

5

Excellent service.

4.5

i love you guys, thanks for your help

5

They were friendly and helpful and worked around my school and work schedule so I could get my car back in time.

5

Great and timely service, as usual.

5

You guys are great.

5

I received good service at Mike's Chevron. The work was completed quickly and for the price I was quoted. A good experience.

5

One star for Professionalism (this alone, should count as two stars). Two stars for appointment reminder. Three stars for speed of service. Four stars for flexibility of service. Five stars for partnering with NAPA.

5

Had a backup camera and screen unit installed in my 2002 Avalanche, June 29, 2017---love it. Just what I need especially for my upcoming 4,000 mile trip. Thanks guys, you are all great.

5

Personal attention, excellent customer service (which is rare for Fairbanks). They give you a giant checklist of all the stuff they look at when they do an oil change, they look at stuff I never consider. Plus my motorcycle loves the Techron additive in their fuel.

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