Your front counter person, Billy, was very helpful, respectful, and friendly. I brought my old 1995 Chev S10 blazer in for a coolant system pressure check as I had been leaking antifreeze. I also asked that the front brakes be checked, as your Chevron station had replaced the front brakes in 2016, and the car was veering to the left whenever brakes applied. Billy gave me a printout of all the things wrong with the car that would cost approx. $4,300 to fix. Billy said he would also email me a copy of the printout, which I haven't received yet. He also gave me the card of a retired mechanic that saw my car and wanted to buy it. About 60 miles later, at home, my husband looked at the car, both the engine, and underneath, and found that your mechanic had left the radiator cap on top of battery, the hose between radiator and overflow well was missing the hose clamp, and the access plate underneath the car was left open and hanging by its hinges. Many people have recommended University Chevron to me in the past, but I'm sorry, you seemed to have changed mechanics, and I have lost trust in University Chevron to do vehicle diagnosis and repair.
After discussion with our technician, I have contacted the customer to refund their money and apologize. We dropped to ball on this service. More training and programs are being implemented and discussed to keep this from ever happening again. Troy ThomasUniversity Chevron